Refund policy
Returns & Refunds
Contact Us
Send an email to hellocaromax@outlook.com within 30 days of receiving your order.
Provide Documentation
Attach a photo and a short video showing the issue with the product.
Wait for Approval
We'll review your request and notify you whether the return has been approved or declined.
Ship the Item Back
Once approved, send the item back at your own cost. Refunds are processed within 10 business days.
Return Policy
✅ We offer a 30-day return policy — you have 30 days from the date you receive your item to request a return.
To initiate a return, please contact us at: hellocaromax@outlook.com
If you have any questions about your return, our support team is available at the same email address.
Return Conditions
To be eligible for a return, your item must meet all of the following conditions:
- The item is in the same condition as when it was received
- The item has not been used
- Original tags are still attached
- The item is in its original packaging
- You have a receipt or proof of purchase
⚠️ All return requests must include a specific reason along with at least one photo and one short video documenting the issue. Returns submitted without this documentation cannot be processed.
🚚 Return shipping costs are the responsibility of the customer. CAROMAX does not cover the cost of return shipping.
Damages & Issues
Please inspect your order as soon as you receive it. If the item:
- Has a manufacturing defect or damage
- Does not match the product description
- Is the wrong item
Please contact us as soon as possible at hellocaromax@outlook.com so we can evaluate the issue and find the best resolution for you.
ℹ️ CAROMAX operates as a dropshipping business. In the case of a product issue, we contact our supplier on your behalf and coordinate the resolution of your case.
Unclaimed Packages
🚨 Important — please read before placing your order. Failing to collect your package within the carrier's designated timeframe may result in consequences we are unable to reverse.
What happens if a package is not collected?
Our products are shipped directly from our supplier located overseas. If a package is not collected within the carrier's designated window, it is automatically returned to the overseas supplier — with no possibility of interception once it has left the country.
🚫 Once a package has been returned to the overseas supplier, refunds and re-shipments are not possible. CAROMAX has no physical access to goods that have left the US and been returned to the supplier's warehouse.
Why can't we offer a refund or re-shipment?
- The package is returned directly to an overseas supplier warehouse — outside our control
- The cost of re-shipping from overseas exceeds the value of the order
- Our supplier does not issue refunds for uncollected shipments
- As an intermediary, CAROMAX cannot enforce a refund from the supplier in this situation
How to avoid this issue
- Make sure your delivery address is correct before placing your order
- Track your package using the tracking number sent to your email after shipment
- Collect your package at the earliest opportunity or schedule a redelivery with the carrier
- If you are unable to collect — contact us before the package is returned to sender
⚠️ If your carrier notifies you that a package is available for pickup or has been left a delivery notice — collect it as soon as possible. Carriers typically hold packages for 7–14 days before automatically returning them.
What if my package is already on its way back?
If you become aware that your package is already being returned to the supplier — contact us immediately at hellocaromax@outlook.com. We will attempt to intervene, however we cannot guarantee a successful outcome at that stage.
Exchanges
The fastest way to get the correct item is to return the original item and place a new order separately once your return has been approved.
We do not process direct exchanges — each exchange is handled as a separate return and a new purchase.
Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved or declined.
✅ If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time on their end.
⚠️ If more than 15 business days have passed since your refund was approved and you have not received it — please contact us at: hellocaromax@outlook.com
🚫 Refunds are not available for packages that were not collected by the customer and have been returned to our overseas supplier. Please see the "Unclaimed Packages" section above for full details.
Have a question about your return?
Reach out to us — we respond within 1–2 business days and will do our best to help.
✉️ hellocaromax@outlook.com